Specialties

Business operations

Education

Ph.D., Financial Economics and Management, University of Arkansas, 1971

M.B.A., Organizational Behavior, University of Missouri, 1966

B.S., Business Administration, Morningside College, 1965

Honors & Awards
Elmer P. Pierson Distinguished Faculty Teaching Award, 2001

Homer L. Saunders Distinguished Mentor Award, Small Business Institute Directors Association, 23^rd International Conference San Francisco, California, 1999

Integrated Communication Program Award 1998-1999  Small Business Institute Directors Association, 1998

Price-Babson Fellow, 1995                                                                          

Distinguished Research Paper Award, Chairman, 1995, Small Business Institute Directors Association

Research Fellow Elected – 1994, Small Business Institute Directors Association

Distinguished Research Paper Award, 1993, Small Business Institute Directors Association

 
Academic Positions Held
 

Professor of Business Operations and Analysis, Henry W. Bloch School of Business and Public Administration, UMKC, 1987 to present

Associate Professor of Business Operations and Analysis, Henry W. Bloch School of Business and Public Administration, UMKC, 1983 - 1987

Associate Professor of Finance, Henry W. Bloch School of Business and Public Administration, UMKC, 1973 - 1983

Lecturer in Managerial Economics, US Army Command and General Staff College, 1872 - 1974

Assistant Professor of Business Administration, Henry W. Bloch School of Business and Public Administration, UMKC, 1970 - 1973

Instructor, Department of Economics and Finance, College of Business, University of Arkansas, 1967 - 1970

Assistant Professor, Department of Business Administration, Upper Iowa University, 1966 - 1967

Selected Publications

Arora, Raj and Joe Singer, “Cognitive and Affective Service Marketing Strategies for Fine Dining Restaurant Managers”, Journal of Small Business Strategy, Vol. 17, No. 1, Spring/Summer, 2006.
 

Arora, Raj and Joe Singer, “Customer Satisfaction and Value as Drivers of Business Success for Fine Dining Restaurants”, Services Marketing Quarterly, Volume 28, Number 1, 2006.

Arora, Raj, Joe Singer and Alisha Arora, “Influence of Key Variables on the Patients’ Choice of a Physician”, Quality Management in Health Care, Volume 13, Issue 3, pp 167-174, San Lippincott Williams & Wilkins, 2004.

Arora, Raj and Joe Singer, “Web-Metrics: Applications in Marketing”, Proceedings of the Western Decision-Sciences Institute Conference, San Francisco, April 1-4, 2002.

Singer, Joe and Steve Duvall, “High Performance Management and Labor Partnering” (Chapter Two), in The Quality Yearbook – 2002 Ed., Cortada and Woods, Editors, McGraw-Hill, New York, pp. 103-116.

Singer, Joe and Steve Duvall, “High Performance Partnering by Self-Managed Teams in Manufacturing,” Engineering Management Journal, Volume 12, No. 4, pp.9-17, December 2000.

Singer, Joe and Raj Arora, “Great Expectations for Fine Dining: Lessons for Small Business Restaurateurs,” Journal of Small Business Strategy, Volume 11, No. 2, pp. 108-117, Fall/Winter 2000.

Singer, Joseph F. and Arthur H. Gilbert, Jr., “The Strategic Impact of Environmental Uncertainty and Information Systems Design,” The Review of Accounting Information Systems, Vol.3, No. 3, Summer 1999, pp. 1-14.

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