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Specialties
Business operations
Education
Ph.D.,
Financial Economics and Management, University of Arkansas,
1971
M.B.A.,
Organizational Behavior, University of Missouri, 1966
B.S.,
Business Administration, Morningside College, 1965
Honors &
Awards
Elmer
P. Pierson Distinguished Faculty Teaching Award, 2001
Homer L.
Saunders Distinguished Mentor Award, Small Business
Institute Directors Association, 23rd
International Conference San Francisco, California, 1999
Integrated
Communication Program Award 1998-1999 Small Business
Institute Directors Association, 1998
Price-Babson
Fellow,
1995
Distinguished Research Paper Award, Chairman, 1995, Small
Business Institute Directors Association
Research
Fellow Elected – 1994, Small Business Institute Directors
Association
Distinguished Research Paper Award, 1993, Small Business
Institute Directors Association
Academic Positions Held
Professor of Business Operations and Analysis, Henry W.
Bloch School of Business and Public Administration, UMKC,
1987 to present
Associate Professor of Business Operations and Analysis,
Henry W. Bloch School of Business and Public Administration,
UMKC, 1983 - 1987
Associate Professor of Finance, Henry W. Bloch School of
Business and Public Administration, UMKC, 1973 - 1983
Lecturer in Managerial Economics, US Army Command and
General Staff College, 1872 - 1974
Assistant Professor of Business Administration, Henry W.
Bloch School of Business and Public Administration, UMKC,
1970 - 1973
Instructor, Department of Economics and Finance, College of
Business, University of Arkansas, 1967 - 1970
Assistant Professor, Department of Business Administration,
Upper Iowa University, 1966 - 1967
Selected Publications
Arora, Raj
and Joe Singer, “Cognitive and Affective Service Marketing
Strategies for Fine Dining Restaurant Managers”, Journal
of Small Business Strategy, Vol. 17, No. 1,
Spring/Summer, 2006.
Arora, Raj
and Joe Singer, “Customer Satisfaction and Value as Drivers
of Business Success for Fine Dining Restaurants”,
Services Marketing Quarterly, Volume 28, Number 1, 2006.
Arora, Raj,
Joe Singer and Alisha Arora, “Influence of Key Variables on
the Patients’ Choice of a Physician”, Quality Management
in Health Care, Volume 13, Issue 3, pp
167-174, San Lippincott Williams & Wilkins, 2004.
Arora, Raj
and Joe Singer, “Web-Metrics: Applications in Marketing”,
Proceedings of the Western Decision-Sciences Institute
Conference, San Francisco, April 1-4, 2002.
Singer,
Joe and Steve Duvall, “High Performance Management and Labor
Partnering” (Chapter Two), in The Quality Yearbook – 2002
Ed., Cortada and Woods, Editors, McGraw-Hill, New York,
pp. 103-116.
Singer,
Joe and Steve Duvall, “High Performance Partnering by
Self-Managed Teams in Manufacturing,” Engineering
Management Journal, Volume 12, No. 4, pp.9-17, December
2000.
Singer,
Joe and Raj Arora, “Great Expectations for Fine Dining:
Lessons for Small Business Restaurateurs,” Journal of
Small Business Strategy, Volume 11, No. 2, pp. 108-117,
Fall/Winter 2000.
Singer,
Joseph F. and Arthur H. Gilbert, Jr., “The Strategic Impact
of Environmental Uncertainty and Information Systems
Design,” The Review of Accounting Information Systems,
Vol.3, No. 3, Summer 1999, pp. 1-14.
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